1) Who We Are

This Privacy Policy explains how ChillJoy (“we”, “us”, “our”) collects, uses, and shares personal information when you visit or make a purchase from https://getchilljoy.com (the “Site”).

2) What Personal Information We Collect

Depending on how you use the Site, we may collect:

A) Information you provide

• Name, email address, phone number
• Shipping and billing address
• Order details (items purchased, order number, delivery information)
• Messages you send to us (support requests, emails, chat content)
• Account information (if you create an account)

B) Information collected automatically

• Device and browser information (e.g., IP address, browser type, time zone)
• Site usage and interaction data (pages viewed, referring URLs, clicks)
• Cookies and similar technologies (see “Cookies” section)

C) Payment information

Payments are processed by third-party payment providers. We do not store your full payment card number. Payment providers may collect payment details necessary to complete the transaction.

3) Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address (also called a “hash”) may be provided to the Gravatar service to see if you use it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment.

4) Media

If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images on the Site.

5) Cookies

Cookies are small files placed on your device. We use cookies to provide essential site functionality, improve your experience, and analyze site performance.

A) Comment cookies

If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again. These cookies last for one year.

B) Login cookies (if applicable)

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.

When you log in, we will set cookies to save your login information and your screen display preferences. Login cookies last two days, and screen options cookies last one year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies will be removed.

C) Editing cookies

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.

D) Analytics/marketing cookies (optional)

We may use analytics tools to understand how visitors use our Site and improve performance. Where required by law, you can manage cookie preferences through your browser settings or cookie banner (if enabled).

6) Embedded Content From Other Websites

Articles on this Site may include embedded content (e.g., videos, images, articles). Embedded content behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.

7) How We Use Your Information

We use your information to:

• Comply with legal obligations and enforce our policies
• Process and fulfill orders (payment, shipping, delivery updates)
• Provide customer support and handle returns/refunds
• Communicate with you about your order and account
• Improve the Site, prevent fraud, and maintain security

8) Who We Share Your Information With

We share personal information only as needed to operate our business, for example with:

• Payment processors (to process payments)
• Shipping and logistics providers (to deliver orders)
• Website hosting and e-commerce platform providers (e.g., WordPress/WooCommerce, hosting services)
• Customer support tools (to manage tickets and communications)
• Analytics providers (to measure performance and improve the Site)
• Anti-spam services (for comment spam detection)

We may also share information to comply with laws, respond to lawful requests, protect our rights, or prevent fraud and abuse.

9) International Transfers

Your information may be processed and stored in countries outside of your region, including where our service providers operate. When we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place.

10) How Long We Retain Your Information

• If you leave a comment, the comment and its metadata may be retained indefinitely to help recognize and approve follow-up comments automatically.
• For registered users (if applicable), we store the personal information provided in user profiles.
• For orders and customer support records, we retain information as necessary to fulfill our contractual obligations, comply with tax/accounting requirements, resolve disputes, and enforce our agreements.

11) Your Rights and Choices

Depending on your location, you may have certain rights, such as:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Request a copy/export of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at soiteoh619@gmail.com.
We may need to verify your identity before fulfilling your request.

12) Password Reset Emails

If you request a password reset, your IP address will be included in the reset email.

13) Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

14) Children’s Privacy

Our Site is not intended for children under 13 (or under the age required by your local law). We do not knowingly collect personal information from children.

15) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised effective date.

16) Contact

For questions about this Privacy Policy or privacy requests, contact: soiteoh619@gmial.com