Frequently Asked Questions
Find quick answers about sizing, shipping, orders, and our plush doll outfits.
1. What dolls do your outfits fit?
Our outfits are mainly designed for 17cm plush dolls and similar-sized collectible dolls. Please check each product description for specific sizing details before placing your order.
2. Do the outfits include the doll?
No. Unless otherwise stated, the doll is not included. The listing is for the outfit or accessories only.
3. Are these outfits handmade or mass-produced?
Our outfits are carefully selected for style, fit, and collector appeal. Some items may feature handmade details, while others are produced in small batches depending on the collection.
4. How can I know if an outfit will fit my doll?
We recommend checking the product description, photos, and any size notes provided on the product page. If you are unsure, feel free to contact us before ordering.
5. Do accessories come with the outfit?
It depends on the product. Some listings include accessories such as hats, bows, or glasses, while others include clothing only. Please refer to the product page for exact details.
6. How long does shipping take?
Shipping times may vary depending on your location. Order processing usually takes a few business days, and delivery time will depend on the shipping destination and method selected at checkout.
7. Do you ship internationally?
Yes, we aim to serve customers worldwide. Shipping availability and delivery times may vary by country or region.
8. Can I return or exchange my order?
Please review our Refund and Returns Policy for full details. If there is an issue with your order, contact us as soon as possible and we will do our best to help.
9. What should I do if my order arrives damaged or incomplete?
If your order arrives damaged, incorrect, or incomplete, please contact us with your order number and clear photos of the issue. We’ll review it and help resolve the problem as quickly as possible.
10. How do I care for the outfits?
We recommend gentle hand washing only for most doll outfits and accessories. Avoid strong detergents, machine washing, or high heat, as delicate fabrics and decorations may be damaged.
11. Can I cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to help with changes or cancellation. Please contact us as soon as possible after placing your order.
12. Are your products affiliated with any official toy brand?
Our products are designed as compatible fashion accessories for collectible dolls. Unless explicitly stated, we are not officially affiliated with or endorsed by any toy brand.
Still have questions?
Please visit our Contact page and send us a message. We’re happy to help.